If you have been told that your child requires surgery, it can be a difficult time for your family, and we aim to make the experience as easy to manage as possible. We will start by sending you confirmation of your child’s surgical clinic appointment by SMS and/or email. If you need to cancel or reschedule, our online health portal MyChart is easy to use, or you can call 800-305-4444 at least 24 hours before your appointment.
Try to arrive 15 minutes before your appointment and go directly to the reception area to check in/register. Within five minutes, a member of our nursing staff will carry out a physical assessment and check your child’s medical history with you. You can then expect a wait of around 20 to 30 minutes before meeting your surgeon.
Your meeting with the surgeon will last 20 to 30 minutes and will give us a chance to talk through with you how things will progress, and set out a treatment plan. We may be able to provide a diagnosis at this first visit, but often additional testing may be needed. Some of these tests can be done on the same day, and others might need a separate appointment or special preparation. Before you leave, our team will provide you with detailed instructions about what will happen next. If your child needs surgery, we will arrange it.